What is La Stanza Segreta?

La Stanza Segreta is a creator-economy platform designed to put people back at the centre. On La Stanza Segreta you can follow creators, publish content, join free or paid Lives, purchase digital content, book Chat Line sessions, chat privately, leave Likes and build authentic relationships.

The idea behind the platform is simple: it should not be an algorithm that decides a creator's value, but the real relationship with the people who follow them. Everyone is free to use La Stanza Segreta as they prefer — to share a passion, to build a community, to monetise their work or simply to watch Lives and discover new creators.

La Stanza Segreta is designed and developed in Italy by Fairmont S.r.l. and fully complies with the GDPR, the Italian Consumer Code and the most recent European regulations on digital services (DSA).

Is La Stanza Segreta free?

Yes. Signing up to La Stanza Segreta is completely free and always will be. Creating an account requires no entry fee, involves no time-limited trials and never activates automatic recurring charges.

You can use La Stanza Segreta entirely for free to:

• follow creators and view their public posts;
• join free Lives;
• interact with the community through Likes, comments and private messages (within the limits set by creators);
• receive notifications about the creators you care about.

Premium content, tickets for paid Lives and Chat Line sessions are paid — always and only by your explicit choice. In these cases the price is shown transparently before purchase and nothing is ever charged without your consent.

Why should I use La Stanza Segreta?

Because it is a platform designed for people who want to cultivate real relationships, not collect superficial interactions. On La Stanza Segreta you will find people who choose to share a piece of their journey — passions, experiences, skills — in a context that values the quality of the relationship over the quantity of followers.

As a user on La Stanza Segreta you can:

• discover creators without the filter of an algorithm deciding what to show you;
• join free Lives to listen, learn and talk;
• book Chat Line sessions to speak directly with a creator you admire;
• purchase digital content when you want to support a creator or access more in-depth material;
• build your own space for connection, with the certainty that every interaction happens in a moderated, safe environment.

La Stanza Segreta is for people who want to choose again: who to follow, who to listen to, who to support. No noise, no pressure, with all the time you need.

Can I keep using Instagram, TikTok, YouTube or other social networks?

Of course. La Stanza Segreta was not created to replace other platforms. You can keep using Instagram, TikTok, YouTube, Facebook and any other social network you like: they are exceptional tools for getting known, reaching a wide audience and sharing content virally.

La Stanza Segreta was created to offer you something different, not something alternative. We do not ask you to choose: we offer you a complementary space where you can build deeper relationships with the people who are hard to reach on the bigger social networks.

On La Stanza Segreta you decide how to build your journey. You can publish content, join Lives, follow creators, build relationships, book Chat Lines and use whichever tools you prefer — at the pace and in the form that feel most natural to you.

On La Stanza Segreta you work for yourself: not for the platform, not for an algorithm. Monetisation, for those who choose it, is a possibility and not an obligation. You can also use La Stanza Segreta simply to share a passion of yours or to listen to someone else's. Many creators say they use the big social networks for visibility and La Stanza Segreta for depth: two worlds that can easily sit side by side.

Can I use La Stanza Segreta on my smartphone?

Yes. La Stanza Segreta was designed as a mobile-first experience: the site is fully responsive and works on any modern smartphone or tablet through the browser (Safari on iOS, Chrome or Firefox on Android). There is no difference in functionality between the desktop and mobile experience: Lives, the Wallet, purchases, chat, the feed and Chat Line bookings all work the same way.

If you prefer an experience closer to a native app, you can also install La Stanza Segreta as a Progressive Web App (see the next question).

Do I need to download an app?

No, there is nothing to download from the app stores. La Stanza Segreta runs entirely in your web browser, and this is a deliberate choice: it means you access the platform instantly, with no waiting, no manual updates and no storage used on your device. Every improvement is immediately available to everyone.

If you would still like an icon on your phone's home screen and a full-screen, app-like experience, you can install La Stanza Segreta as a Progressive Web App: see the next question.

Can I install La Stanza Segreta as an app (PWA)?

Yes. La Stanza Segreta supports installation as a Progressive Web App (PWA), so you can add it to your device's home screen and open it like a regular app, with its own icon and no browser bars.

• On iPhone / iPad (Safari): open lastanzasegreta.me, tap the «Share» button at the bottom and choose «Add to Home Screen».
• On Android (Chrome): open lastanzasegreta.me, tap the three-dot menu in the top right and select «Install app» or «Add to Home Screen».
• On desktop computers (Chrome, Edge, Brave): open lastanzasegreta.me and click the install icon that appears in the address bar.

The PWA experience is fast, works even on unstable connections and lets you receive push notifications (if you have given consent). You can uninstall the app at any time like any other application, without losing your account or your data.

Why is La Stanza Segreta different from other social networks?

It is not really a question of features: it is a question of orientation. Many platforms have been optimised for a specific goal — maximising time spent, maximising the visibility of sponsored content, maximising the volume of interactions. La Stanza Segreta has been designed around a different goal: helping people build relationships that are worth having.

In practice, this translates into precise choices:

• there is no feed governed by a recommendation algorithm that decides what you will see. The content you choose to follow reaches you because you chose it;
• there are no third-party ads taking up your visual space, and we do not sell profiling to external advertisers;
• monetisation tools are optional for creators and transparent for users. There are no hidden paywalls;
• Lives, Chat Lines and chat are designed to bring people together, not to entertain them passively;
• the environment is moderated by humans as well as automated tools, in line with the European Digital Services Act.

La Stanza Segreta does not attack any of the platforms you use. We simply ask you to try a different way of spending your time online: a space where people come before the algorithm, where every person has something of value to share, and where you are free to be yourself.

How do I create an account?

Creating an account on La Stanza Segreta takes just a few minutes. From the home page, click «Sign up» or «Join La Stanza Segreta» and complete the form with:

• your personal email address;
• a secure password (at least eight characters, with uppercase and lowercase letters and numbers);
• a public username (you can change it later);
• your date of birth: La Stanza Segreta is for adults only;
• your country of residence;
• confirmation that you have read the Terms, Privacy and Cookie Policy.

After registering you will receive a verification code by email. Entering it confirms that the address is yours and lets you start using the platform. Email verification is an important step for the security of your account and to prevent someone else from using your address without permission.

Once you are in, we recommend completing your profile with a picture, a short bio and your preferred language: it will help the creators you follow recognise you.

How do I follow a creator?

Following a creator is the easiest way to never miss anything they publish. When you visit a creator's profile you will find the «Follow» button at the top: one tap and from that moment you will see their content in your personal feed.

Following a creator is always free and gives you access to:

• all their public posts, in chronological order;
• announcements of their free and paid Lives, with the option to be reminded before they start;
• updates on the availability of Chat Line sessions (if the creator offers them);
• the personalised notifications you choose to enable for that creator.

You can unfollow a creator at any time by clicking the button again: no notification is sent to the creator when you unfollow them.

Can I delete my account?

Yes, at any time and free of charge. You can close your account yourself from «Settings → Account → Close my account» or by writing to support@lastanzasegreta.me from your registered email address.

Closing your account entails:

• the immediate deactivation of your public profile;
• the interruption of any recurring purchases or future bookings not yet fulfilled;
• the deletion of your personal data within the timeframes set out in the Privacy Policy, except for the data we are required to keep for legal obligations (accounting, tax compliance, fraud prevention).

If you have pending transactions, active bookings or open disputes, we will help you complete them before proceeding with the deletion, in order to protect both you and the creators you interacted with. You can also export your data in JSON format by writing to privacy@lastanzasegreta.me, in accordance with the right to data portability under the GDPR.

How do notifications work?

La Stanza Segreta notifications are designed to keep you informed without being intrusive. You can receive notifications for:

• the start of a Live by a creator you follow;
• the opening of the waiting room of a Chat Line session you booked;
• a new private message in chat;
• Likes, comments or mentions on your posts;
• important updates about your Wallet or purchases (receipts, refunds, disputes);
• security communications (new logins from unknown devices).

You can configure every single category from «Settings → Notifications», choosing whether to receive it in-app, by email or both. If you have installed La Stanza Segreta as a PWA, you can also enable operating-system push notifications, always revocable.

La Stanza Segreta never sends third-party advertising notifications: you will only receive communications about things you asked for or have a direct interest in.

How do I change the language?

La Stanza Segreta is available in Italian and English. You can change language at any time:

• from «Settings → Language», choosing between Italiano and English;
• from the language indicator at the top right of the public landing page, before you log in;
• automatically on first use: La Stanza Segreta detects your browser language and offers the most suitable interface, which you can change later at any time.

The language you choose is stored persistently and follows you on all the devices where you use La Stanza Segreta with the same account. Some content published by creators may remain in the original language it was created in: in that case you will still see the interface in the language you selected.

How do Lives work?

Lives are real-time audio or video broadcasts hosted by creators. They are a way to meet the people who follow them, answer questions, show something live or simply spend a shared moment together.

Every Live has a dedicated page with the cover image, title, description, date and start time. If you follow the creator you can receive a notification shortly before the broadcast starts. When the Live begins you enter the virtual room, can listen to or watch the creator and — if enabled — interact through the text chat with other participants.

Lives fall into two categories: free and paid. Both are explained in detail in the following questions.

How does a free Live work?

Free Lives are broadcasts open to anyone with a La Stanza Segreta account. No purchase is required: just click «Join» while the Live is running, or set a reminder before it starts.

They are a great way to:

• discover new creators with no financial commitment;
• get a feel for a creator's communication style before deciding whether to support them with a ticket or a Chat Line session;
• take part in collective moments such as talks, presentations, listening sessions and Q&As.

The creator can moderate the chat, invite people to speak or end the Live at any time. There is no automatic charge: you can join, stay as long as you like and leave at no cost.

How does a paid Live work?

Paid Lives are broadcasts reserved for those who have purchased a ticket. The creator sets the price, duration and number of available seats. The ticket is personal and non-transferable.

As a buyer:

• you see the price, expected duration and start time transparently before proceeding;
• you pay via Stripe (credit card or supported methods) or with the Credits in your Wallet;
• you automatically receive access to the room when the Live starts;
• you can rejoin the Live if you accidentally leave before it ends.

By purchasing the ticket you accept that this is instantly delivered digital content: under the Italian Consumer Code you lose the right of withdrawal when the Live begins, but we maintain full refund rights in cases where the Live does not start, is significantly interrupted for reasons attributable to the creator or suffers serious technical malfunctions. Full details are in the dedicated refunds section.

What is a Chat Line session?

A Chat Line (OTO) session is a private video or voice call with a creator, booked in advance according to their availability. It is the most direct way to talk chat line with someone whose journey interests you: an artist, a mentor, a professional, an educator.

Each creator independently decides:

• whether to offer Chat Line sessions at all;
• the standard price and duration (for example 15, 30 or 60 minutes);
• the times when they are available;
• any topics they prefer to focus on.

Chat Line sessions take place inside La Stanza Segreta, in a protected virtual room hosted on the LiveKit infrastructure. There is no need to download Zoom, Skype or other tools: just open La Stanza Segreta at the agreed time. Neither participant sees the other's phone number, email or personal data beyond what each has voluntarily chosen to share.

How do I book a session?

Booking is simple. Go to the creator's profile, open the «Chat Line sessions» section and:

• choose the duration offered by the creator;
• select an available slot from the calendar;
• review the summary with date, time, duration, price and session rules;
• complete the payment via Stripe or with your Wallet Credits.

You will immediately receive confirmation by email and in-app. Five minutes before the scheduled time you will find the «waiting room» open inside La Stanza Segreta: enter and wait for the creator to join you. We allow a two-minute tolerance from the start time to handle small delays; if either party does not show up within that window, the automatic handling procedure (refund, no-show, dispute) described in the refunds section is triggered.

You and the creator can decide together whether to record the session or not: recording only happens if both of you give explicit consent from inside the room.

How do I purchase content?

Digital content (photos, videos, audio, long-form texts, guides) put on sale by creators has a price that is visible before purchase. To buy an item:

• click on the content or its preview in the creator's feed;
• check the displayed price, which includes all fees;
• choose how to pay: credit card via Stripe or Credits from your Wallet;
• confirm the purchase.

Access to the content is immediate and remains permanent for your account, unless the creator later decides to withdraw it from the platform. You can watch it again, listen to it again or re-download it — if the creator has enabled downloads — from the «My purchases» area of the Wallet section.

At the moment of purchase you choose to receive the content immediately: as provided by the Italian Consumer Code, this choice entails waiving the right of withdrawal, effective from the start of the supply. Your refund rights always remain valid in case of non-conforming, inaccessible or defective content — we cover this in the «Refunds» section.

How does the Wallet work?

The Wallet is your internal balance on La Stanza Segreta, expressed in «Credits», and exists to simplify recurring purchases. You can top it up once and then use it to buy Live tickets, Chat Line sessions, digital content or tips for creators, without re-entering your card details every time.

Important things to know about the Wallet:

• Credits are a convenience tool, not electronic money within the meaning of European regulations. They are used solely to purchase goods and services on the Platform;
• they do not earn interest, are not transferable to other users and cannot be automatically converted into money outside La Stanza Segreta;
• your balance and transaction history are always available in the Wallet section;
• if a purchase is refunded, the Credits (or the money spent, depending on the payment method) are returned to your Wallet or to the original payment instrument;
• you can top up the Wallet starting from small amounts, so you keep your spending under control and never commit more than you actually want to use.

If you decide to close your account in the future, we will help you use — or, in the cases provided for by law, refund — any remaining Credits, as described in the Terms and Conditions.

How are payments handled?

All payments on La Stanza Segreta are processed by Stripe, one of Europe's leading payment service providers, in a PCI DSS Level 1 compliant environment. This means your full card details (number, CVV, expiry date) never pass through La Stanza Segreta's servers: they are collected directly by Stripe on its secure page.

In practice, when you buy something:

• you can choose any credit or debit card supported by Stripe;
• if your country or your bank requires it, Strong Customer Authentication (SCA) is requested through your institution (e.g. a code via your banking app, biometrics, a one-time password);
• you receive the receipt and purchase confirmation by email;
• access to the content or service is immediate once payment is confirmed.

The amounts collected are automatically split between the creator, who is the direct beneficiary via their own Stripe Connect Express account, and La Stanza Segreta, which retains a transparent intermediation fee. The applicable percentages are always shown before the transaction.

If you have doubts about a charge, first check the «Order history» section of your Wallet: every operation is tracked with date, amount and creator reference. In case of anomalies you can open a dispute in-app or write to support@lastanzasegreta.me.

Does La Stanza Segreta use automatic monthly subscriptions?

No, and this is a deliberate choice. There are no recurring subscriptions with automatic charges on La Stanza Segreta. Every purchase is always one-off: you pay for the single piece of content, the single Live ticket or the single Chat Line session you want.

We chose this approach for three reasons:

• we want you to decide each time whether and how much to support a creator, without the psychological pressure of automatic renewals;
• we believe the relationship with a creator should be voluntary and repeated by choice, not by inertia;
• we want to avoid the classic traps of subscriptions that are «easy to activate and hard to cancel», in line with the recommendations of the Italian Data Protection Authority and the European Commission on dark patterns.

If we introduce forms of ongoing creator support in the future, they will always be transparent, cancellable in one click and clearly communicated before activation.

Do Live tickets expire?

Yes. A Live ticket is valid for the specific broadcast it refers to and for the time indicated at the moment of purchase. It is not transferable to other users and cannot be used for Lives other than the one booked.

What happens if you cannot attend?

• if you cannot watch the Live for reasons of your own, the ticket remains valid for any recording, where the creator has chosen to make it available to ticket holders;
• if the creator does not publish a recording, the ticket amount remains with the creator as compensation for the service provided;
• if the Live does not start, is interrupted before 50% of its scheduled duration or suffers serious technical malfunctions, you are entitled to an automatic refund under the rules described in the «Refunds & disputes» section.

Our goal is for every purchase to be fairly protected, both for you and for the creator who invested time preparing.

How do I request a refund?

Refunds on La Stanza Segreta work in three ways, each designed for a different case:

• automatic refunds: triggered without any request on your part, in predefined cases such as the creator failing to connect to a Chat Line session, a Live you purchased not starting, or serious technical malfunctions attributable to the Platform;
• refunds via dispute: if you believe the content or service you received does not match what was promised, you can open a dispute within 48 hours of the event, selecting the reason (no-show, inadequate quality, shorter duration, non-conforming content, harassment, other) and describing what happened in at least ten characters. The support team will assess the case and, if upheld, issue a full or partial refund;
• discretionary refunds: in particular situations (obvious technical errors, duplicate charges, unrecognised transactions) our support team can issue refunds outside the formal dispute procedure as well.

When issued, the refund is credited to the original payment instrument (typically within 5-10 business days for credit cards) or to your Wallet in Credits, as you prefer. You will always receive an email notification when the refund is issued and executed.

To open a dispute go to «Order history → Order → Open dispute». For discretionary refunds write to support@lastanzasegreta.me quoting the transaction ID.

What happens if a Live is cancelled?

If a Live you purchased is not started by the creator, or is cancelled before it begins, you are entitled to a full refund of the ticket. The refund is issued automatically by the La Stanza Segreta system, with no need to open a dispute: you will receive an email confirming the credit and see the «Refunded» entry in your history.

If the Live starts but is interrupted for more than half of its scheduled duration due to problems attributable to the creator (failure to connect, early abandonment) or to serious technical malfunctions of the Platform, you still receive an automatic or proportional refund, assessed on the percentage of the Live actually delivered.

If you believe there was a less obvious problem — for example the Live did not match the published description or the quality was unacceptable — you can open a dispute within 48 hours of the scheduled end. The support team will review it impartially.

What happens if a Chat Line session is cancelled?

Chat Line sessions are managed by an automatic system that protects both you and the creator in a balanced way. Five minutes before the booked time a «waiting room» opens that both of you can enter. Then:

• if the creator does not enter the room within two minutes of the start time (creator no-show), an automatic refund of the full amount paid is triggered, to your Wallet or to the original payment instrument;
• if you are the one who does not enter the room within two minutes of the start time (user no-show), the amount remains with the creator as compensation for the time they had reserved for you;
• if neither participant enters (both no-show), the refund is still issued in your favour;
• if the session suffers serious technical problems attributable to the Platform or does not respect the booked duration for reasons not attributable to you, a proportional refund is provided.

In any case you have up to 48 hours from the scheduled end to open a dispute and request a manual review by the support team. If serious misconduct occurred (harassment, abusive language, platform violations), report it immediately: we will act under the moderation procedures described in the Terms.

Can I withdraw from a credit purchase?

Yes, within the limits provided by law. Credits that have not yet been used can be refunded within 14 days of purchase by contacting support.

At the time of purchase we ask for your express, non-pre-ticked consent to the immediate performance of the digital service: by using the credits or accessing a purchased piece of content, the right of withdrawal may lapse within the limits set by the applicable legislation. The complete rules are in the Refund Policy, accessible from the footer of every page.

Is my data safe?

Yes. Protecting your data is a concrete commitment for us, not just a promise. These are the main measures we adopt:

• passwords are never stored in plain text. We keep them hashed with modern cryptographic algorithms: not even our team can read them;
• communications between your browser and La Stanza Segreta use HTTPS with TLS 1.2 or higher encryption;
• the media content you publish is stored on European Wasabi servers with encryption at rest and is accessible only through temporary signed URLs;
• payments run entirely through Stripe, in a PCI DSS Level 1 environment: your full card details are never stored by La Stanza Segreta;
• logins to your account are monitored and we alert you in case of suspicious activity or access from a new device;
• the security team performs periodic checks on the code and system configurations.

That said, security is a shared responsibility. On your side, we ask you to choose a unique password for La Stanza Segreta, never share it with anyone and report any suspicious activity to us immediately by writing to support@lastanzasegreta.me.

How do you protect my privacy?

Our default approach is to collect the minimum necessary to let you use the platform well, and to process that data only for the purposes we have declared to you. In particular:

• we never sell your data to third-party advertisers;
• we do not profile your behaviour for targeted advertising purposes outside La Stanza Segreta;
• we do not publish your email address or other contact details on your public profile;
• we do not allow creators to obtain your phone number or email through the Platform;
• we use cookies that are strictly necessary for the service to work, and analytics cookies only with your prior consent, as described in the Cookie Policy.

You can exercise your GDPR rights at any time — access, rectification, erasure, portability, objection, withdrawal of consent — by writing to privacy@lastanzasegreta.me. Our team will reply within one month, as required by Article 12 of the European Regulation. For a detailed description of all the processing we carry out, see the Privacy Policy published on the Platform.

How do I report a creator?

If a creator publishes content that you believe violates La Stanza Segreta's Terms or Italian law, or that you find harassing, you can report them easily. Under every piece of content and on every profile you will find the «Report» button: clicking it lets you select the reason (illegal content, harassment, spam, intellectual property infringement, hate speech, other) and add a description.

Under the European Digital Services Act we handle reports with priority and — for the most serious categories (content involving minors, terrorist content, non-consensual intimate images) — through an urgent procedure. The moderation team reviews the report, takes the most appropriate measures (content removal, visibility reduction, account suspension, notification to the competent authorities in the cases required by law) and replies to you with a reasoned decision.

You can also send us a more detailed report by email at report@lastanzasegreta.me, including the link to the content or profile concerned.

How do I block a user?

If another user bothers you, sends you unwanted messages or you no longer want them to interact with you, you can block them. From their profile tap the menu icon («…») and select «Block». From that moment:

• the user can no longer send you private messages or join chats involving you;
• they can no longer comment on your posts or Like your content;
• they will no longer see your profile in their feed;
• if you had ongoing purchases or bookings, the support team will help you close the relationship in an orderly way.

Blocking is reversible: you can remove it at any time from «Settings → Blocked users». The person you block does not receive any explicit notification of the block.

If the person's behaviour is more serious — repeated harassment, threats, illegal content — in addition to blocking them we ask you to also report them to us via the «Report» function or by email at report@lastanzasegreta.me: we can then take structural action on the account as well.

How does platform security work?

La Stanza Segreta's security rests on three pillars: technology, moderation and people.

On the technology side:

• La Stanza Segreta uses HTTPS everywhere, authentication via signed JWTs and modern hashing algorithms for passwords;
• media content is stored on European servers with encryption at rest (Wasabi S3);
• payments are delegated to Stripe (PCI DSS Level 1) and Live and Chat Line sessions to LiveKit, with streams encrypted in transit;
• access logs are monitored to detect any anomalous behaviour.

On the moderation side:

• the platform applies automatic checks to uploaded content (for example image-recognition classifiers for prohibited content);
• every report received from users is reviewed by real people, consistently with the transparency obligations of the Digital Services Act;
• the support team is available to receive appeals under Article 20 of the DSA.

On the people side:

• registration is restricted to adults, and creators who monetise complete an identity verification (KYC) managed by Stripe;
• we promote a respectful environment: the Terms clearly define what is allowed and what is not, and we apply the rules fairly;
• we encourage you to always tell us what is not working: La Stanza Segreta also improves thanks to you.

What content is prohibited on La Stanza Segreta?

La Stanza Segreta is an adult digital content platform and is not a dating service. Only legal and consensual adult content is allowed, published by adult creators with verified identity. The following are absolutely prohibited:

• any content involving minors;
• content published without the consent of the people depicted;
• prostitution, escort services and any in-person sexual service;
• selling or arranging in-person meetings;
• illegal content of any kind;
• extreme violence, hate, self-harm.

Violating these rules leads to the immediate removal of the content and the suspension or permanent closure of the account. You can find the full rules on the Safety & Moderation page.

How does content moderation work?

Every photo and video uploaded to the Platform is automatically analysed by an AI moderation system before publication: suspicious content is blocked and queued for review, where the moderation team examines it and decides whether to approve or remove it. User reports are normally reviewed within 24–48 hours.

You can report any post from the menu (⋯) on the content and any account directly from its profile: every report is recorded and reviewed by the administration team.

How do I contact support?

Our support team is made up of real people who speak Italian and English, and answers every request with the same care, whatever the size of the problem.

You can contact us in three ways:

• by email at support@lastanzasegreta.me for general requests (account, payments, features, questions);
• by email at report@lastanzasegreta.me for reports of content or behaviour violating the Terms and the DSA;
• by email at privacy@lastanzasegreta.me for specific requests about personal data, exercising GDPR rights (access, rectification, erasure, portability) and cookie consent management.

We typically reply within one business day. Requests concerning disputes over executed transactions are prioritised, as are reports of illegal content and requests concerning account security.

When you write to us, please:

• use the email address associated with your account (it helps us verify you easily);
• describe the problem calmly and in detail;
• attach any screenshots or references (transaction ID, Live ID, Chat Line session ID);
• tell us what resolution you expect: a clarification, a refund, a profile change, a review of a moderation decision.

La Stanza Segreta is a platform of people, for people. You will not find bots that close the conversation automatically: if you need help, we really help you.